Tap on Your Skills. In some cases, even if they were turned off or actually disconnected, your router would likely reassign the same IP address the device had the last time it was connected. This happened quite a bit yesterday (9/24/19). Also, HomeSeer Mobile is also working fine. :/ Google user. Alexa says "service not available" or "sorry, provider is having trouble.' Is there a place for me to see the status of the Wyze server. The Alexa app can’t control the devices either. Maybe something is cause a major delay on your network and Alexa cannot get the status before timing out and giving the response (sorry the device is not responding). Interent Connection – This should be a constant blue when connected to the internet. Can't re-enable the skill now. Internet access on your router could be unavailable. Clearly something happened to the Wyze server, as in failing to honor requests. It may be Wyze’s fault, or it may be Amazon’s (or other third party) fault, but without details via feedback and logs sent in from their customers, discussion on the forum is almost a moot point. Click on the Wyze Skill. If not, you may need to reset the plug in smart life, then add it again. It’s faster because your main router is not having to NAT and inspect the packets to the individual devices (only the one device IP to the second DMZ WIFI router). Lots of Chinese manufactured smart devices can use multiple apps for connection. Sengled Canada #990-355 Burrard Street Vancouver, BC V6C 2G8 Canada. If your original home router does not have a DMZ option (most do) then set second router WAN IP manually (to one local to first router) and manually add firewall bypasses for it to the first router. See if restarting your Echo solves the problem of Alexa not responding. This ended up being a problem from the Amazon end but we were able to make adjustments to help compensate for it. @DreadPirateRush Thanks for pointing me there. Of course if they were able to identify the problem, then they both need to share in the solution. Restart the Alexa-enabled device. Open the Amazon Alexa app. 4. I was blaming Wyze since the Alexa app said it was waiting on Wyze. Sometimes the Alexa Skill can lose its connection to the Hue, and the easiest way to fix it is to remove and re-add. If it seems to be helpful, we may eventually mark it as a Recommended Answer. –Larry, I don’t know if it was a wyze problem or an Amazon problem. If the Alexa App isn't responding or won't launch, force close the app and restart your mobile device, or try deleting and redownloading the app. You did keep the original packaging for reference? I find often, if I wait a few seconds and reissue my command, the connectivity issue resolves itself. That leaves only one local IP address to release/renew on your primary router when your WAN connection releases and renew, leaving the secondary WiFi router to figure out the IOT smart stuff. Plug is OVT-OWRT-SNSV2. Tap on Disable. This will remove the reply from the Answers section. STE 200 Alpharetta, GA 30005 See if restarting your Echo solves the problem of Alexa not responding. Move it closer to the router and see if this solves the problem. Your speed / device reaction time for this stuff is limited 80% by how fast your command can go from your input (Alexa, phone, etc) to the internet, then to Chinese server, process based on your app’s settinngs, and then back again, not on WiFi speed, signal strength, or broadband capability . We're committed to dealing with such abuse according to the laws in your country of residence. Happened last night to me as well. I've been searching for answers online but so far nothing has helped me solve the problem. 5. Even the slightest signal strength will allow the switch to work and since the data it’s using is less than 30kb, speed will not matter. Server is unresponsive - Alexa App. Repair issues that can arise when trying to use Alexa voice-driven capabilities that can be installed from the app. Click “Works With”. If things still aren’t working, you can try this from the Wyze app: Open the Wyze app. If your C by GE lights are directly connected to Google Home through the Made For Google simple set up and your C by GE lights stopped responding to your Google Home app or voice commands, here are some common solutions: Tap on the three lines in the upper left-hand corner. Most home routers do fine with 15-20 devices connected simultaneously, and even more if they’re a phone, tablet, laptop, etc. You'll receive email notifications for new posts at. Even better, if your broadband provider doesn’t care if you pull 2+ WAN IP addresses, then add a gigabit network switch between your modem and first router, and bypass the connection of the second WiFi router to the first one all together. That launched me into a whole lot of IT testing and logging because that started happening before I was even 50% done with automating my home. Same problem here. FYI once you add an wifi extender you will need to re-add the plugs to the app. Alexa might seem to be unresponsive because your Echo is too far away from the router. Then set up Amazon … If your Wyze devices are showing as unresponsive in the Amazon Alexa app, try the following troubleshooting steps: Open the Amazon Alexa app. This also happened to me, but on Google Home. There was a nice post from @WyzeGwendolyn on an other thread I was posting in and I was wondering if she had seen this thread and could shed some light on the problem. Tap on the three lines in the upper left-hand corner 3. When you add in NAT, firewalls, packet inspection, and DDOS threat analysis that your router is performing in the background, it has created a lot of busy work for the router that it won’t always handle gracefully as expected. Your speed / device reaction time for this stuff is limited 80% by how fast your command can go from your input (Alexa, phone, etc) to the internet, then to Chinese server, process based on your app’s settinngs, and then back again, not on WiFi speed, signal strength, or broadband capability . Devices just stopped working randomly one day. Now the app shows the plugs online and the smart plugs can be controlled from the app as well as changing the timer setting as we need to. Is the Wyze down or just not responding to my requests? Thank you. Anytime there are indications there is a major outage from many people reporting it in forums and social media, the first thing Wyze asks for from everyone affected is logs via the app. You can buy cheap 2.4G WiFi routers for under $30 on amazon. Leave your Alexa and Multimedia streaming and hub-based devices (hue, SmartThings, Sylvania, Lytton, etc) on your original/secure WiFi (don’t DMZ those). This is all wacked out right now can’t control my lights or plugs with alexa I suspect we’ll have a few people running into this issue over the next few hours/days. The offline events can be caused by the router changing 2.4G channels, renewing WAN or LAN IP Addresses, or simply running out of resources while trying to clear cache and handle a lot of devices at one time. If possible, use a VLAN. 1. Add that up over each device, and it quickly becomes a lot for your router to process. Last problem: Jan. 6, 2021 at 7:44 p.m. Unplug and wait 10 seconds. After much trial and error - weeks of time on my part - and over 75 devices connected to my home networks (43 smart home devices), I have a simple piece of advice that will reduce some headaches here. Set up the Wyze Skill again; 1. Did you try disabling and re-enabling the skill as Alexa suggested? ... Server Unresponsive on Alexa App. It kept responding that “Wyze Home isn’t available right now”. Are you sure you want to continue? Actually to me as a customer I don’t care whose fault it really is, I see it as the Wyze system failing, and I would assume they would like to find out if there was a problem and if there was one, why didn’t they know about it? By the time I had information about the impact to confirm that there was a problem it was already resolved. Original Poster. You will lose what you have written so far. Google takes abuse of its services very seriously. The remote control function could have been turned off. Any blip in the loop from your command input device, across the internet to China and back again can cause undesired effects. I haven’t had a lick of trouble since Sep 26, 12:38 AM, I also have had no problems since that one evening, but what happened? If you have trouble controlling your Wyze Plug with Amazon Alexa, try these troubleshooting steps: Check if your Wyze Plug is listed in the Wyze app. When I go to the phone app it says something like “Waiting on Wyze” instead. 1. Repair issues that can arise when trying to use Alexa voice-driven capabilities that can be installed from the app. Check that your device is within 30 ft (9 m) of your Amazon Smart Plug. The power Light – This should be a constant blue, if not check the adopter plug is pushed in and the mains power switch is turned on.. 2. Click “Disable Skill”. Our automated system analyzes replies to choose the one that's most likely to answer the question. Anyway, it's not identical, but somewhere to look. I was able to work around this by changing the device type to ‘ZLL White Color Temperature Bulb’ and then having Alexa forget and re-discover the Hue bulbs (I was only able to get Alexa … Plug works with Wemo app on Android​ though. You’re very welcome! Post is disrespectful, about third party products or contains unrelated content or personal information. I didn’t hear of any kind of outage from Wyze, but I’m sure they would have posted here on the forum if there had been one. When I use the Alexa app directly, and I try to turn on or off a HomeSeer-controlled light, the Alexa app says "Device is unresponsive". If you have a regular home WiFi router or are using your broadband provider’s equipment, it’s normal for devices go offline for 10-30 seconds every 24 hours as various devices renew IP leases - this usually goes unnoticed and works fine 99.9% of the time, but it doesn’t take much to throw a wrench in the works because..... Hub-less WiFi smart devices (Tuya, SmartLife, etc) are dependent upon an internet connection to register in the (various) Apps as “online” and to function. You may use the power button on the top to reboot Alexa, however, I often find it easier to yank the power adapter, wait about 30 seconds, and then plug it back in. Prior to that it was occasional, maybe 1-2x a month. 6. Make sure that your Alexa device and your Amazon Smart Plug are connected to the same Wi-Fi network. Please help. Anyone else having problems with all devices in the Alexa app becoming unresponsive. The Leviton app turns it on/off fine. They operate fine just no feedback that says they are currently on or off. To deregister and reset your device to factory setting, press and hold the button on the device for 12 seconds. The Alexa device will say something like “Something went wrong. Tap on Wyze and then Disable Skill. Most of the issues concerning offline events have to do with the router dropping or refreshing the 2.4ghz WiFi signal, channel, WAN or LAN IP’s. I've been using teckin smart plugs with the smart life app through our smart home devices for the past 8 months and everything has been fine up until a few weeks ago. 4. To resolve the app issue I added 2.4ghz Netgear extender with a different SSID name. The logs that the mods and mavens are steering you toward are very helpful. We apologize for the inconvenience and we’re working on improving our response time to stuff like this. I’ve never had issues with the Wyze service before so this seemed like too much of a coincidence for two linked services to lose their connection at the same time. Disable and re-enable Remote Access feature when connected locally. They use A3 for the service and I recall A3 was reporting some issues last night. What sort of uptime should I expect? If it’s on Wyze’s end, then how does it get fixed? Your notifications are currently off and you won't receive subscription updates. Our automated system analyzes the replies to choose the one that's most likely to answer the question. Some community members might have badges that indicate their identity or level of participation in a community. How to Get Started with Smart Home Automation. There is an issue with the cloud server. Tap on Skills & Games. While holding the button, plug into an outlet. I believe the problem is on Wyze’s end. Use it from home with one Echo and 3 Echo Dot. Hi, folks! Server is unresponsive - Alexa App. I have been getting odd vocal responses from Alexa when trying to turn bulbs on and off (or anything else). To reboot the malfunctioning Alexa device and your Amazon Smart Plug: press and hold button..., it resolved our Smart Plug is essentially a voice-activated on/off switch that you can your. 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